The power of a Smart Partners Ecosystem

At DynaFin Consulting, we champion future-proof business models centered around smart partner ecosystems in Financial Services. Our belief stems from the potent synergy that emerges when expert companies collaborate seamlessly within a business process outsourcing setup.

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Shift in Banking Strategies to Target New Mortgage Customers

The mortgage lending landscape is rapidly evolving, driven by a shift in customer expectations and the emergence of new digital technologies. That is why banks are moving away from traditional, branch-centered models to embrace digital channels that allow them to engage with potential home buyers in a more tailored way and often earlier in the […]
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Embracing Efficiency: The Imperative of Process Automation

Staying ahead in the ever-evolving business landscape requires adaptation and proactivity. Process automation is essential for higher efficiency, innovation, and competitiveness. In this context, two leading consultancies, DynaFin Consulting and Humans4Help, strive for this imperative, offering unique insights and solutions for   Efficient Automation Strategies: DynaFin & Humans4Help   DynaFin Consulting: Streamlining Finance At DynaFin, […]
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Empower Your Business: A Journey into Hyper Automation

Understanding Processes: The Foundation After examining processes, application landscapes, and various technologies, determine how your company can move towards Hyper Automation. Organizing your efforts and cultivating a long-term vision for your automation journey can lead to improved organizational efficiency and better client experiences. Understanding Processes and Strategic Planning As emphasized in earlier discussions, understanding your processes […]
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Expert Guidance in Business Process Outsourcing (BPO) 

Drawing from our extensive track record, we provide dedicated advice on the strategic approach of Business Process Outsourcing / nearshoring/ offshoring. BPO has proven transformative for organizations, optimizing operations, reducing costs, and enhancing efficiency. Our advice is grounded in a deep understanding of industry trends and best practices, empowering clients to make informed decisions and unlock their true potential.

Optimize Performance with Robust Governance and Seamless Integration.

Elevate efficiency and growth through our Strategic Outsourcing. Tailored operations and seamless transitions guarantee superior performance and cost savings for your success.

Strategic Outsourcing for Competitive Edge

The decision to outsource is strategic, impacting operations and growth. Our approach begins by defining a comprehensive Target Operating Model (TOM) tailored to your needs, optimizing operations for superior performance.

Robust Approach and Governance Framework

Successful outsourcing requires a robust approach and strong governance. We work closely to establish a governance model aligning with your business goals and regulatory requirements, ensuring outsourced operations meet the highest quality standards.

Hybrid Model for Seamless Integration

Advocating a "hybrid" model approach, we prioritize processes for outsourcing, achieving operational efficiency and cost savings from the outset. Our carefully planned and controlled transition minimizes disruptions and risks.

Gradual Transfer and Industrialization

We support financial institutions in the industrialization of process outsourcing, ensuring a gradual transfer of activities with minimal disruption. Working closely, we facilitate ongoing success.

Collaboration-Centric Management for Ongoing Optimization

At DynaFin Consulting, we foster collaboration and continuous improvement, shifting from project-centric to collaboration-centric management. Leveraging industry best practices and cutting-edge technologies, we drive operational excellence and superior performance in the financial sector.

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CEO

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Use cases

Nearshoring of operations to the Operational Center of Excellence within a large banking group

The challenge for the large banking group was to create a central Operational Center of Excellence (CoE) for all group entities, in order to create economies of scale and provide best in class operational services to the whole group.
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DynaFin's Expertise in Smart Partners Ecosystem: Nearshoring, offshoring & business process outsourcing

USE CASE
Nearshoring of operations to the Operational Center of Excellence within a large banking group

Context

The challenge for the large banking group was to create a central Operational Center of Excellence (CoE) for all group entities, in order to create economies of scale and provide best in class operational services to the whole group. The centralized CoE should drive quality improvement, increased automation, cost reduction and overall improved customer service.

Definition and validation of the business case for the central Operational Center of Excellence together with the general management of the client.

Setup of the Service Level Agreement between group entities, with clear definition on the operational performance KPIs.

Setup of the program to relocate operational activities to the CoE abroad.

Definition of scope, budgets, risks, governance and timeline.

The DynaFin project team supported the client throughout the whole transition program

By taking up coordination responsibilities, performing business analysis, designing the target operating model in process flows and standing operating procedures, making sure the newly hired teams abroad were well trained before Go Live.

DynaFin supported the client in the post Go Live phase through quality assurance and risk monitoring.

Outcome

The large international banking group successfully launched a central Operational Center of Excellence. This new CoE showed being able to meet the KPIs documented in the SLA, meeting the required processing quality standards and reducing the yearly operating costs for the bank.

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Optimize operational efficiency with business process outsourcing

A private bank has embarked on a comprehensive multi-country program aimed at outsourcing its non-core operational activities.
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DynaFin's Expertise in Smart Partners Ecosystem: Nearshoring, offshoring & business process outsourcing

USE CASE
Optimize operational efficiency with business process outsourcing

Context

A private bank has embarked on a comprehensive multi-country program aimed at outsourcing its non-core operational activities.

The bank sought to optimize efficiency, reduce costs, and enhance focus on core business functions.

To facilitate the successful implementation of this outsourcing program, the bank enlisted the support of DynaFin based on its proven experience in managing complex operational transformations. DynaFin played a pivotal role in guiding the bank through the migration process to a business process outsourcing (BPO) solution provider.

DynaFin's Strategic Intervention

DynaFin's intervention in the project of migrating to a business process outsourcing (BPO) solution involves several key activities aimed at ensuring a smooth transition and effective management of the outsourcing arrangement:

Draft the Target Operating Model

Our consultants collaborated with the bank's stakeholders to develop a comprehensive target operating model (TOM) that outlines the desired structure, processes, and governance framework for the outsourced business activities. This involves defining roles and responsibilities, establishing communication channels, and aligning the TOM with the bank's strategic objectives and regulatory requirements.

Ensure Adequate Process Documentation

Our process experts conducted thorough process mapping exercises, documenting workflows, and capturing key decision points to ensure clarity and consistency in the execution of outsourced activities.

Service Level Agreement Definition

Our consultants established a strong foundation, fostering trust, and ensuring the success of a business process outsourcing partnership by aligning expectations, monitoring performance, and providing mechanisms for issue resolution.

Define Key Performance Indicators (KPIs)

Our consultants worked with the bank’s stakeholders to define KPIs that will be used to monitor the performance of outsourced business activities, providing measurable benchmarks for evaluating the effectiveness and efficiency of the outsourcing arrangement.

Test Coordination, Follow-up, and Defect Management

Throughout the migration process, took on a crucial role in coordinating testing activities, tracking progress, and managing any defects or issues that raised. This involves establishing clear protocols for communication and escalation, conducting regular status meetings, and implementing robust defect management processes to ensure timely resolution of issues.

Outcome

DynaFin enabled the bank to effectively navigate the complexities of migrating to a BPO solution while minimizing disruption to business operations and maximizing the value derived from the outsourcing initiative. The consulting firm's expertise and guidance contributed to the successful implementation of the outsourcing project, ultimately enhancing the bank's operational efficiency and competitiveness in the market.

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