Our Insights

A glimpse into the future of financial services.

Banking and Insurance sector: the evolution of the customer relationship

The customer-centric approach is leading to a change in strategy, generating multiple challenges for the sector. Interview with Jo Cuyvers, Managing Director of DynaFin, a management consulting firm active in the Benelux. How is an omnichannel model essential to deliver an optimal customer experience? Jo Cuyvers: “According to our survey of banks and insurance […]

12/07/2022

Banking innovation

Technology in support of building purposeful relationships The COVID-19 pandemic has accelerated the digital transformation of the financial services industry. Thus, it has stimulated demand for financial technology (FinTech) services, benefiting companies operating in this segment. The focus of financial institutions was driven by requirements to rapidly react to ascending customer inquiries across multiple channels […]

21/06/2022

TRIM: one of the biggest projects of the European Central Bank

What risks do the financial institutions take? How much capital do they need? These questions are key elements of risk management for the banking sector moving in a constantly changing world. On the authority of the ECB, the banks may use internal models to estimate their minimum capital requirements. These internal models are currently challenged […]

16/06/2022

What is strategic product design?

As strategic product designers, we help organisations to (re)create visions, strategies and products. Innovation and product creation processes (where ‘product’ relates to actual products, services, digital, physical or phygital experiences) are inherently difficult for a lot of companies. This usually results in products that cannot meet customer needs, long and time-consuming projects, or even budgetary […]

15/06/2022

Data Transformation As a Service

Nowadays, Cloud computing technologies have become the partner of choice for transformation and evolution in the use of software, platforms, and infrastructure as a service, especially in data transformation. A transformation which has been well understood by companies seeking to outsource their IT services. Let’s take two concrete examples, such as the production of SWIFT […]

31/05/2022

The Urgency To Evolve Process Improvement In The Digital Era

Key Drivers Of Digital Transformation The Covid pandemic shook businesses to their core and put them to face a very raw reality – if businesses want to survive the changing ecosystem, they must change with it or perish in a highly competitive market, unable to meet the demands of the customers. As the world turned […]