Understanding Processes: The Foundation

After examining processes, application landscapes, and various technologies, determine how your company can move towards Hyper Automation. Organizing your efforts and cultivating a long-term vision for your automation journey can lead to improved organizational efficiency and better client experiences.

Understanding Processes and Strategic Planning

As emphasized in earlier discussions, understanding your processes is paramount. Business process modelling and analysis serve as the foundational steps toward achieving Hyper Automation. Conducting a thorough inventory of your end-to-end (E2E) processes, including their variations, exceptions, and bottlenecks, is invaluable when striving for advanced automation.

Using proper tools, such as robust business process modelling software with integrated mining capabilities, is crucial for this endeavor. Automation projects have always been subject to resistance. Hence, fostering the right mindset among company employees is essential for effective change management throughout the automation journey.


Setting up a Long-Term Vision

The implementation of Hyper Automation should be guided by a long-term vision set up through strategic planning. A dedicated strategy practice, including process experts, analysts, and enterprise architects, ensures the technical feasibility and alignment of Hyper Automation initiatives with business goals. Involvement of process owners guarantees alignment with business strategies and sets priorities for automation.


Launching Process Automation

Once the automation landscape is defined, the strategy is in place, and business processes automation are understood. The next step is to start with automation efforts. Robotic Process Automation (RPA) can be applied in a controlled manner, particularly in unattended use cases, to alleviate employees from low-value tasks and enable focus on process improvement.

Low-code solutions ease process orchestration across various tools, while intelligent chatbots enhance client interactions. A business rule engine supports intelligent decision-making across the automation landscape.


Driving Continuous Improvement in Hyper Automation

As automation initiatives are implemented, feedback loops to the delivery practice become essential. Solution delivery teams, along with solution architects and project management teams, execute automation projects. Agile methodologies may be adopted for rapid delivery of first results, fostering employee motivation through quick wins. As experience grows, innovative ideas for automation appear, fueled by enhanced process discovery capabilities.


Achieving Success with Hyper Automation

Upon reaching the first stage of Hyper Automation, deep process insights drive continuous improvement and optimization efforts. Supported by robust governance frameworks for strategy and delivery, the automation landscape can be fully deployed. This leads to heightened client satisfaction, improved employee efficiency, and thus to increased market share and profitability.

This and earlier articles outline a strategic approach to implementing Hyper Automation and emphasize the importance of understanding processes through business process modelling and analysis. Another element that is crucial is to set up a long-term vision guided by strategic planning. Finally, setting up a dedicated delivery practice will incorporate this initiative in the organization.



  1. CIO – Future-Proofing Your Business with Hyper Automation
  2. Research Gate – The Rise of Hyper Automation


An Article by Johan De Cree, Senior Manager Insurance At Dynafin