The advancements made in automation technologies over the past year have introduced a new era where the combination of several tools is enhancing efficiency and elevating client experience. This integration of technologies requires meticulous attention to ensure seamless collaboration.

Given the expansive scope and diverse range of technologies involved, this initial post will introduce the concept of Hyper Automation, followed by a subsequent post diving into achieving the state of Hyper Automation.


Understanding Hyper Automation

Consider the following scenario: You’re browsing a bank’s website to open an account and encounter a chatbot helping. After some trial and error, the chatbot directs you to a PDF form. Eager to proceed, you download, print, fill out the form manually, snap a picture, and email it back.

This document eventually finds its way into a shared mailbox where Robotic Process Automation (RPA) technology picks it up and assigns it to the account opening team.


Hyper Automation: Redefining Efficiency and Client Experience

Now, envision an alternate scenario: The chatbot not only assists you with the form but also initiates the account creation process in the core banking system and sends you a PDF with an option for online signature. Upon receiving your signed form, the bank promptly confirms the account opening via a contract. This streamlined process leverages technology to a greater extent, exemplifying Hyper Automation.

Delving into the etymology of “Hyper Automation,” the prefix “hyper” denotes “above and beyond.” Like terms like “hypersensitive” or “hyperspace,” Hyper Automation signifies automation that surpasses conventional boundaries.


Understanding the Technological Landscape and Process Varia

Various technologies are at play in the scenario: a chatbot employing natural language processing, RPA managing account creation, and potentially a low-code application orchestrating tasks across systems. Crucially, a comprehensive understanding of the entire process, from data capture to account opening and legal checks, is essential. After all, automating a process necessitates thorough knowledge thereof.

Processes can vary in terms of differentiation. Some steps may be crucial for distinguishing your service from competitors, while others may be non-value-adding and ripe for outsourcing. Following Gartner’s pace-layering approach, processes can be categorized as enduring, adaptable, or disposable, each requiring a tailored approach.


Key Elements of Hyper Automation

In the realm of Hyper Automation, a deep understanding of processes is imperative for effective synergy among diverse technologies. These technologies encompass RPA for data movement, workflow management tools for structured processes, case management tools for non-structured processes, and enterprise content management systems for unstructured data accessibility.

Additionally, intelligence plays a pivotal role in Hyper Automation. While the specifics of intelligence technologies are vast, it’s crucial to integrate intelligence solutions in a manner that allows for seamless interaction with other tools.

At the heart of a Hyper Automation landscape lies profound process knowledge, an adaptable technology selection, and accessible intelligence. In forthcoming discussions, we’ll outline practical steps to embark on your Hyper Automation journey.



  1. Software AG – Business process automation for increased productivity
  2. Forbes – How to Start Your Hyper Automation Journey
  3. Wonderbotz – The automation journey – a guide to hyper Automation
  4. DTskill AI – The 4 Steps of Hyper Automation
  5. Gartner – Pace-layered Application Strategy


An Article by Johan De Cree, Senior Manager Insurance At Dynafin